App Access & System Requirements
Do I need to download the Sync App and is it compatible with my device?
Yes. To access the ClearCorrect Sync App, you’ll need to download it on a compatible mobile or tablet device. It is available for iOS devices (version 11 or later) via the Apple® App Store®, and for Android devices (version 10 or later) via Google Play™.
Is the ClearCorrect Sync App available in languages other than English?
Yes. The ClearCorrect Sync App is available in the same languages as the Doctor Portal.
How do I change the default language in the ClearCorrect Sync App?
To change the language, go to the top-left menu, select Settings, and tap Change Language to view the available options.
Do I need to re-authenticate to Ortho Campus if I access it through Sync App?
Should you access Ortho Campus from Sync App, we’ll require for you to authenticate again to this platform, even if you were logged into the App with your same Doctor Portal/eShop credentials. We are working on improving your sign in experience in the future.
If I click on Reset Password, will my Doctor Portal login credentials also change?
Yes, your login credentials for Doctor Portal and Sync App are the same. Hence, any changes to your password would affect the ClearCorrect Sync App, the Doctor Portal and the Straumann eShop.
What is the latest version of the ClearCorrect Sync App and what’s new?
The latest version is Sync App 3.1 (October 2025) which includes: a new Case Actions button (dropdown) from the Case Details Page, expanded workflows that allow users to submit or start a revision or retainer order directly from the App, biometric login with facial or fingerprint recognition, alerts for duplicate cases, new settings to adjust the photo layout order, and an updated design and navigation in the App Menu.
Can Biometric Login be enabled or disabled at any time?
Yes. Biometric Login is prompted to users when updating the App, and it can also be enabled or disabled at any time from the App Settings.
Case Handling & Workflow
How can I view cases I created in the Doctor Portal on the ClearCorrect Sync App?
You can locate all the cases from the Doctor Portal on the Manage Cases page upon login. You can also filter the cases based on case status type and use the search bar to locate a specific patient case.
How do I access case details in the ClearCorrect Sync App?
You can access the Case Details page by tapping on the patient's name from the Manage Cases page. From here, you can access all patient information, hyperlinks to the Doctor Portal or ClearPilot, and get shipping information for the case.
How can I review Treatment Setups from the ClearCorrect Sync App?
By tapping on the Preview Setup Version hyperlink provided in the Case Details page, an in-app browser will open ClearPilot with the Treatment Setup for that case. This allows you to conveniently review your Treatment Setups on-the-go, approved or awaiting for approval.
Can I submit a revision request from Sync?
Yes. You can submit a revision directly from the Sync App by selecting Revise from the Actions menu, completing the Revision Form, and submitting it. Note: STL files must be uploaded from Doctor Portal or IOS integrations, and revisions are only available for applicable cases.
In which instances should I use the Dashboard view?
The Dashboard view can support in giving you a summarized view of the number of cases that you have in each one of the different statuses. It is also a quick way to filter the cases based on its status vs using the filtering options.
What is the recommended workflow to start an aligner, retainer, or revision order from the Sync App?
It is recommended to create cases as drafts using direct IOS integrations. From the Sync App, you can then select the draft from the case list to continue the workflow by uploading records or completing the prescription form (available for revisions and retainers only).
Can doctors submit aligner, revision, or retainer orders directly from the Sync App?
- Aligner orders must be submitted through the Doctor Portal. The Sync App can only be used to upload patient photos.
- Revision and retainer orders can be fully submitted from the Sync App if the case was created as a draft via direct IOS integration (with STL files already uploaded).
- Retainer orders based on the last treatment step can also be completed entirely in the Sync App without adding STL files.
What triggers a duplicate case alert?
A duplicate case alert will appear when two cases share the same first and last name, the same date of birth (DOB), and have been created within 30 days. No alert will be triggered if any of the information is entered incorrectly (e.g., same DOB but a typo in the name).
Will the Sync App prevent or notify doctors about duplicate cases?
The Sync App does not prevent doctors from creating duplicate cases, but it does display an alert when a potential duplicate is detected. With this alert, the doctor can choose to:
- Continue working on the initial case draft
- Create a second case with the same information
- Discard the new case identified as a duplicate
Currently, duplicate case alerts are available for aligner cases only. For retainers, the alert is available in the embedded retainer form.
Case Information Updates
Will the edits to the case sync with my Doctor Portal?
Yes, any updates to patient primary photo, patient name, or case notes, will automatically sync with Doctor Portal.
What does a red color mean in my case expiration date?
A bold-faced red date, with a red info icon, means that the case is within 3 months of expiring. You may want to act to request a revision, a retainer, or an upgrade for such case.
Notifications & Case Status Tracking
How do the changes in my preferences impact the notifications accessed through the bell or the push notifications?
Notifications enabled/disabled in the Notification Preferences will impact only Push notifications. The notification bell will remain with the current functionality.
When do I receive notifications about case readiness and production status?
The ClearCorrect Sync App will send you notifications when a case setup is ready for evaluation, when there are issues with a submission, and when a case is in production. These notifications help you stay informed about the progress of your cases.
What notifications will the ClearCorrect Sync App provide?
The Sync App offers three types of notifications:
- Case status indicators next to each patient’s name.
- Notification bell to view cases with status changes like Action Needed or In Treatment.
- Push notifications to alert you promptly about any updates.
Why don’t I have an estimated delivery date for my case?
Estimated delivery dates are displayed only for cases in active manufacturing or shipping. Once delivered, the date shown will reflect the delivery date, and the tracking number will be visible for 30 days.
What do the notification icons next to the patient's name mean?
The icons next to each case help identify its current status quickly:
| Icon | Icon Description |
| Action Needed: Incomplete submission, issues or setup awaiting approval. | |
| In Treatment: Setup in development, production, transit or delivery. | |
| Closed: Case has expired or was canceled. |
Managing Patients Photos
How do I capture patient photos?
After creating a new patient case, when you go to the + sign to capture pictures, the first template will appear on-screen to guide you through photo capturing, once you've taken the picture and tap on the check icon on the bottom right side of the screen, you'll automatically be prompted with the next template to take the next picture.
Can I zoom in while capturing photos on the ClearCorrect Sync App?
Yes, you can pinch your screen and zoom in/out while capturing photos on the Sync App.
Can I retake a photo if I select Skip during photo capturing?
Once you go back to the patient photo records page, you can select the + icon to edit/delete and retake patient photos.
What photo editing tools are available on the ClearCorrect Sync App?
You can use intuitive photo editing tools such as crop, rotate, and mirror.
How do I delete a captured patient photo?
You can delete a captured photo by selecting the + sign on the captured photos screen, which will open a drop-down menu with Delete as an option.
How do I set the primary patient photo on the ClearCorrect Sync App?
You can set the primary photo by tapping the star icon after capturing, or by selecting Set as Primary from the + menu on the photo screen.
Can I make changes to submitted photos?
No. Once the case has been submitted, photos cannot be edited or replaced.
If I take my pictures with ClearCorrect Sync App and finish my case submission in the Doctor Portal, will my captured patient photos remain available for download in the App?
Yes, the photos captured from Sync App remain uploaded to the case.
How do I upload captured photos to the Doctor Portal?
Captured photos are automatically uploaded to the ClearCorrect Doctor Portal.
Can I upload photos for revisions or rejected cases?
Yes, you can upload photos for revisions and rejected cases.
Can I add additional photos?
Yes, you can add additional photos under the additional photos tab.
Will I be able to download patient photos?
You will be able to download all or individual photos or a composition of photos in grid before or after having submitted your case.
Where will the pictures downloaded from Sync App be saved?
Pictures downloaded from Sync App will be saved to the specified folder within the mobile or tablet device (it can be local storage, the downloads folder, or a cloud-based folder).
Support & Troubleshooting
How do I report any issues with the ClearCorrect Sync App?
You can report any issues you experience with the ClearCorrect Sync App by reaching out to the Customer Care team for your region.
Please click here to find contact information for your area.
What are the differences between the Rate App pop-up and the in-app feedback option?
The Rate App pop-up lets you leave a public review in the Apple App Store or Google Play. The in-app feedback is private and goes directly to the ClearCorrect Product Managers and Software Product owner.
Apple and AppStore are registered trademarks of Apple.
Android and Google Play are trademarks of Alphabet.
ClearCorrect and ClearPilot are registered trademarks of Straumann Holding AG.
480.1258_en_05
Comments
0 comments