Access and Login Questions
You'll need to register as a ClearCorrect Provider first. After that, you can access the Doctor Portal via:
After 3 failed login attempts, your account will be locked for 20 minutes. Wait and try again. If that doesn’t work:
- Check that you’re using the correct username
- Reset your password from the sign-in page
- Or contact Customer Care
Click Forgot Password on the sign-in page.
- Check your email and click on the link to reset your password. This link will only work once.
- Passwords must be 8–16 characters and are case-sensitive
- Need help? Contact Customer Care
You can use your primary email address as your username. If you need assistance, you can call, email or chat with Customer Care for assistance.
For the best experience, we recommend utilizing Google Chrome, Microsoft Edge, or Apple Safari.
If multiple users access the same account, saved filters or sorting may change. Align with your team on a shared view.
Filters applied in the Doctor Portal don’t sync with the ClearCorrect Sync App and vice versa.
Profile and Settings Questions
- Users with a Straumann eShop account: Go to Account Dashboard > My Profile Details, click the pencil icon.
- Users without a Straumann eShop account: In the Doctor Portal, go to My Account > Email Notifications.
- Need help? Contact Customer Care.
Go to My Account > Language Preferences and choose your preferred language.
The treatment preferences structure is updated frequently to improve our system based on clinical experience. We recommend reviewing and/or updating yours with the launch of each new version of Doctor Portal, or every 6 to 12 months. To review or update your preferences, navigate to My Account > Treatment Preferences, adjust your selections, and click Save. Is update of preferences is required, a pop-up will walk you through the updates and will continue to appear until your preferences are reviewed and saved. Please note that you won’t be able to create a new aligner order until this step is completed.
General Doctor Portal Questions
This means the case hasn’t been approved yet. Once approved, the Case Plan will update to the selected treatment package (e.g., TWO, UNLIMITED 3).
Quick Filters show how many cases are in key statuses. Click any filter options to apply. We recommend to check the applied filters every time you log in. Cancelled cases will always show in the Closed filter category.
Use the colored circle next to each case to tag and group them by user-defined criteria.
- Rename categories as needed.
- Filter by label using the dropdown at the top of the case list.
- During case submission: Click Next to save each page.
- For retainers and revisions: Use Save as Draft to preserve your work.
Sort the ClearPilot column in the Manage Orders page by clicking its header. With the custom case view feature, your sorting will be saved even after logout.
The Practice Insights section offers analytical metrics including case submissions, approvals, and revisions specific to your practice.
Some options may not be available depending on the current stage of your order. For example, certain actions are limited for cases that are expired or not yet approved.
Unavailable actions are shown in gray. Available options are displayed in black and highlighted in teal when you hover over them.
Report technical issues to Customer Care.
Shows: In Production, In Transit, or Delivered. Tracking information disappears 30 days after delivery.
No. You can only change which photo is the primary photo. For documentation purposes, before-and-after images may be uploaded to the ClearCorrect Case Gallery.
Yes. You may either add a ClearCorrect-integrated TPS during case submission or share the case with a third-party TPS via the Collaborator Suite. In all cases, you remain responsible for follow-up.
Shipping & Order Management
The estimated delivery shows a range of ±2 business days from the target shipping date. If a case has multiple phases that ship together, the tracking information and delivery timeframe are shown once and it applies to aligners, retainers, or replacements once they're in production. Once we receive the tracking number, it will show the date expected to be delivered by the carrier.
Case upgrades are available for the next available Treatment Package only. To upgrade a case (e.g., ONE → TWO), use Case Details > Upgrade. Fees apply. Case upgrades don't apply to FLEX or UNLIMITED 5 packages.
Your case shows how many revisions/retainers remain.
If you run out:
- Buy more at FLEX prices
- Upgrade the case (if still active)
Expiry depends on Treatment Package (e.g., ONE = 12 months from first shipment):- Bold = <6 months left
- Red = <3 months left
After expiry, upgrades are no longer available.
It’s a setting that controls whether Collaborators can request replacement aligners on behalf of the treating doctor (costs billed to the doctor). By default, it’s disabled and must be managed for each Collaborator individually.
Replacement aligners & Quality Issues
No. The Doctor Portal replacement orders should be used only for lost aligners or aligners damaged by the patient. Contact Customer Care for product issues.
- Replacement aligner orders are processed with priority
- Shipping time depends on your local carrier and fulfillment center
- Engager Templates are included if part of an active step
- Limits: Max 8 steps per arch per order.
- Charges: FLEX, MINI, ONE, TWO, UNLIMITED 3, UNLIMITED 5: Charged per aligner (engager templates included at no extra cost)
No. Wait until the replacement has shipped to submit a revision.
Billing & Account Management
To change your shipping/billing or practice address, please contact Customer Care.
- Users with a Straumann eShop account: Billing & Payment > Self-Service
- Users without a Straumann eShop account: Contact local distributor
Doctor Portal: My Account > Payment Methods
Straumann eShop: Account Dashboard > Credit Cards
They appear as a dropdown when approving setups or ordering retainers.
During checkout, the Doctor Portal displays the Treatment Packages best suited for the case and shows what each package includes to guide selection.
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